Why boarding on flights is so slow - and the boarding strategies that actually work
Imagine you are on flight 435 to London Heathrow. The airline boards the plane in five zones. As a Zone 4 passenger, you board last. Why does the…
Lead piece
Delayed or Cancelled in the US: What the Airline Owes You
Passengers whose flights have been canceled or significantly delayed are now entitled to automatic cash refunds under a new rule from the U.S. Department of Transportation. The rule, announced in April 2024 as the DOT's…