Policies & Rules

Below are policies and rules to assist with your visit to US Airways Center.

Smoking Policy

The US Airways Center is a smoke-free facility with a limited number of designated smoking areas outside of the facility. Please contact a US Airways Center employee to find the closest designated smoking area. Smoking is not prohibited in any other area of the US Airways Center. Guests who fail to comply with the US Airways Center’s smoking policy will be asked to cease smoking or to move to a designated smoking area. Those continuing to violate the policy will be ejected from the facility.

Lost & Found

Guests who have lost an item during an event should contact the nearest US Airways Center staff member for assistance. Found items may be turned in to the Guest Relations Center. Guests may also call the US Airways Center Security department at 602-379-2055.

Lost Parents/Kids

Children should be told to contact the nearest US Airways Center staff member if they become lost. Lost children will be taken to the Guest Relations Center. Parents looking for a lost child should go to that location as well.

Signs & Banners

Banners and signs are allowed at the US Airways Center; however, they must be constructed of flame-retardant material and may not be displayed during play due to sight restrictions. Signs must be made of a soft material that can be folded (e.g. poster board or cloth). Banners or signs may not be commercial in nature or obscene, or cause any disturbance to other fans. Banners and signs must be hand held and may not obstruct the view of other guests or US Airways Center advertising signage or be temporarily or permanently affixed to the building structure. The US Airways Center reserves the right to remove ANY banner or sign without exception.

Re-Entry Policy

For Phoenix Suns, Phoenix Mercury, and Arizona Rattlers, re-entry is available at each entrance after having tickets scanned out upon exit by a Guest Services Representative. Re-entry policy varies at other events.

First-Aid Station

In the event of an emergency, please notify any US Airways Center representative or uniformed police officer in your area in order to ensure that appropriate emergency personnel are notified and dispatched.
Paramedics and EMTs are present during events at the US Airways Center; First Aid is located on the Main Concourse across from Section 114.

Services For Guests With Disabilities

The US Airways Center is committed to providing every guest with a comfortable and enjoyable experience. Accessibility for our guests with disabilities is a high priority. For information regarding ticketing and seating, accessible drop-off locations, Assistive Listening Receivers, radios, and facility features, please contact a member of our staff or visit Guest Relations located on the Main Concourse across from Section 117, at the Northwest corner of the building. You may also direct any questions regarding accessibility to the Disability Services Manager at 602-379-2048, the disability hotline at 602-379-2083, or the Guest Relations hotline at 602-379-2060.

Accessible Seat Relocation

In the event a guest requires accessible seating for a particular game, accommodations may be made prior to that game based on availability. If this service is needed, the guest of record must contact US Airways Center Guest Relations to arrange for relocation into accessible seating for themselves and one companion. As accessible seating is limited, advance notice is preferred in order for Guest Relations to accommodate all our disabled guests. Day of game ticket exchanges are on a first come, first served basis.
In the event that US Airways Center and the Phoenix Suns relocates a guest and one companion to accessible seating, any price increase differential resulting from such seat relocation is the responsibility of the guest. For more information please contact US Airways Center’s Guest Relations at (602) 379-2060.

Wheelchair/Companion Ticket Fraud

Wheelchair/companion fraud includes, but is not limited to, misrepresentation of a disability for the purpose of obtaining wheelchair/companion seating. The US Airways Center and the Phoenix Suns reserve the right to take appropriate action up to and including relocation, ejection, or season ticket revocation for wheelchair/ companion ticket fraud.